Chapter-5 Consumer Rights Solutions

Explanation:

To protect customers against unfair business practises and seller exploitation, rules and regulations are necessary in the marketplace. Sometimes vendors shirk their obligation for a subpar product. They overcharge, falsify weights, and offer products that are contaminated or faulty. Thus, laws and regulations are required to safeguard dispersed consumers from many yet monopolistic producers. For instance, a grocery store owner may sell outdated goods and then accuse customers of failing to check the expiration dates before making purchases. 

Explanation:

The consumer movement in India was sparked by a number of causes. They include the following: 

1. It started out as a "social force" to protect and advance consumer interests against  

2. The consumer movement began to organise in the 1960s as a result of severe food shortages, hoarding, food adulteration, and black marketing. 

3. Up to the 1970s, consumer organisations spent the majority of their time organising exhibits and producing publications. 

4. Lately, more consumer advocacy organisations have expressed concern over the misuse of ration stores and congestion in public transit. 

5. The Indian government put into effect the Consumer Protection Act, often known as COPRA, in 1986. This was a significant breakthrough for the Indian consumer movement. 

Explanation:

Many buyers comply with the seller's demands without checking the MRP and frequently pay what is asked. Trusting your neighbourhood shopkeeper is a nice attitude, however one should constantly verify the MRP. The expiration date printed on a medication's container may go unnoticed by some persons. To the point of being life-threatening, this can be dangerous to the patient who will take the medication. These examples highlight how crucial it is for consumers to be aware. Consumer consciousness is the knowledge of your legal rights as a customer while making a purchase of products or services. 

Examples: 

1. Buyers frequently haggle with merchants to get extra reductions below the MRP (Minimum Retail Price). 

2. Due to cautious customers, the majority of sweets sellers do not weigh sweets using the container's weight. 

Explanation:

The following factors contribute to consumer exploitation: 

1.        Consumers do not understand their rights as buyers. 

2. Insufficient and inadequate rule and regulation monitoring. 

3. The average amount each person spends on purchases is negligible. 

4. Clientele is distributed over a broad geographic area. 

Explanation:

We now have the power to represent ourselves in a consumer court thanks to the 1986 Consumer Protection Act (COPRA), which was passed with the intention of establishing a distinct department of consumer affairs in both the federal and state governments. 

Explanation:

Some of my obligations/responsibilities as a customer when I visit shopping centre include: - 

1. Verifying the product expiration dates I wish to purchase. 

2. Just paying the maximum retail price (MRP) that is shown on the packaging. 

3. Making an effort to stop retailers from enticing me with subpar goods. 

4. If a vendor declines to accept liability for a tainted or defective commodity, bringing a complaint to a consumer forum or court. 

Explanation:

We should seek for the Agmark sign before purchasing food goods since it is government-certified and ensures the product's quality. 

Explanation:

Several legislative measures have been adopted by the Indian government to give consumers more control. The following are these: 

1. The Consumer Protection Act (COPRA), passed in 1986, comes in first place. The Indian consumer movement, which offers quick and simple recompense for consumer complaints, took a big stride forward with this. 

2. When the Right to Information Act was enacted in October 2005, the public now has access to all the data on how government agencies operate. 

3. Even though his case has been rejected at the district level, a consumer may still appeal in state and federal courts under COPRA. Because of this, clients now have the option to represent themselves in consumer courts. 

Explanation:

client rights are as follows: -
(i) right to choose: - Any consumer who receives a provider in any capacity, no matter age, gender, or provider kind, has the proper to choose whether or not or now not to maintain receiving that service. A patron has the right to select any of the distinctive manufacturers of a product (together with a refrigerator) sold inside the marketplace.
(ii) proper to seek Redressal: - customers have the right to are looking for redressal while they are subjected to monopolistic practices (unfair trade) or exploitation. additionally it is the patron's right to real grievances.
(iii) right to Be Heard: - which means the hobbies of customers will get hold of due attention in appropriate forums. It additionally includes the proper to be represented in a variety of forums installation to appearance after the pastimes of consumers.
(iv) right to symbolize: - due to this act, consumers have the capability to symbolize themselves in customer courts.
(v) right to protection: - This refers to the right to be blanketed from the advertising and marketing of goods and offerings which are dangerous to 1's fitness and property. consumers should collect exceptional marked merchandise which include ISI, AGMARK, and others earlier than creating a purchase.

Explanation:

By joining consumer groups that publish articles or hold exhibits to protest against traders' exploitation, consumers may show their support for one another. These organisations counsel people on how to approach a consumer court and even represent consumers' interests in court. Such organisations receive financial support from the government to increase public awareness. If everyone takes part, consumer solidarity will be enhanced even further. 

Explanation:

The consciousness of consumers has significantly changed in India. The country's consumer movement has come a long way since its inception. The Consumer Protection Act (COPRA), which was passed in 1986, considerably strengthened the consumer movement, which had not yet gained much traction. A notable development was the creation of consumer organisations and courts. Yet, the consumer redressal process in modern India is difficult, expensive, and time-consuming. The process of filing lawsuits, going to court hearings, hiring attorneys, and carrying out other formalities takes time. In India, there are over 700 consumer organisations; however, only 20–25 of them are effectively structured and operated.